Why does professional documentation matter?
- Support your business operations
- Enhance your team’s productivity
- Ensure consistency across all documentation throughout your organisation
- Apply your branding to all your documentation products
- Assist you to empower and upskill your team with new tools and systems
Documentation Solutions
We are solutions driven and can provide you with:
- Professional documentation for your business processes, procedure, checklists and instruction manuals, and training materials
- Development of customised templates
- A framework for all your internal and external documentation, working with you to develop a structure, or improve an existing one
Customised instructional materials and e-learning modules will equip your team with the skills they need to maintain documentation that is current and effective.
If required, training can be provided for your team to enable them to maintain and update the documentation. Alternatively, we can maintain the documentation for you.
Benefits of Professional & Effective Documentation
- Enhances your brand image
- Improves productivity
- Retains valuable resources for training new employees
- Enables your business to comply with relevant regulations and standards
- Reduces errors and improves decision-making, with access to the latest data
- Ensures consistent results through standardised procedures
Further time can be saved by using our expertly designed Microsoft Office or Adobe editable templates.
Documentation Framework
Where a consistent document structure doesn’t yet exist, we can work with you to develop a documentation framework and standards for both internal and external documentation.
Our Approach
A flexible 5-step approach simplifies the process.
- Strategic Needs Assessment: Evaluating your organisational needs in line with broader goals, strategically planning solutions, and supporting the overall organisational direction.
- Assessment of Current Systems: An assessment of your existing documentation to pinpoint areas for improvement.
- Solutions Development: Customised documentation and training materials that align with your business goals.
- Implementation: We work with your team to implement the new documentation and provide training for effective use and maintenance.
- Provide Ongoing Support: Continuous support is available while partnering with you to keep your documentation up-to-date and relevant.
Use of Templates
Regardless of the application used to develop the documentation, we promote the use of templates. The use of templates (master documents) reduces development time and ensures your company branding and documentation standards are maintained. We can assist you with template development, whether that is creating new or updating your existing templates.
Technical Writing | Documentation Workshops
To develop the skills of your team so they can assist with maintaining the documents, we recommend a training needs assessment followed by the facilitation of customised workshops. The workshops are facilitated in-house using your documents and will incorporate the use of your documentation framework and standards. This ensures relevancy for the participants and they can utilise their new skills immediately post-training.