Documents with a Professional Edge
We create business documents that are concise, easy to read, and use plain English.
Examples of documentation we have developed include:
- Reference manuals
- Training/workshop material
- Quick reference guides
- Process/procedure and policy documents
- Knowledge bases
- E-Learning modules
Our technical writing team ensures all material is created using your brand and in a language style familiar to your team.
Where a consistent document structure does not yet exist, we can work with you to develop a documentation framework and standards for both internal and external documents.
Ensuring your document library to up to date is essential. Staff need to know that each time they refer to the material they are looking at the latest information. We are able to maintain the documents ourselves, up-skill staff, or work collaboratively to keep the documents current.
Use of Templates
Regardless of the application used to develop the documentation, we promote the use of templates. The use of templates (master documents) reduces development time and ensures your company branding and documentation standards are maintained.
Technical Writing | Documentation Workshops
To develop the skills of your team so they can assist with maintaining the documents, we recommend a training needs assessment followed by the facilitation of customised technical writing and technology skills workshop. The workshop will be facilitated in-house using your documents and will incorporate the use of your documentation framework and standards. This ensures relevancy for the participants and they can utilise their new skills immediately post-training.
Print or Online Documents?
In most instances, online documents are the preferred method for a document library. This not only reduces print costs but also ensures the material referenced is up to date. In certain circumstances, it may be necessary for documents to be printed, for example, a workshop workbook. Our technical writers can advise the best method for your staff to access information stored in your workplace library. Publishing decisions will include:
- The purpose of the material
- The technology used in your workplace
- The skill level of your staff
- Your preferred media type